Privacy Policy

Introduction

This privacy policy explains the personal information that we might collect about you when you visit or make a purchase from fivespicesandco.com (the “site”). It also explains how we will handle the information and keep it safe.

We want you to be fully informed about your rights and how we will use your personal information.

Explaining the Legal Bases, we rely on

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is “Contractual obligations”. We need your personal information to comply with contractual obligations while delivering our goods and services that you have ordered from the Site.

Personal Information, we collect

When you visit the Site, we automatically collect certain specific information about your device, including about your web browser, time zone, IP address, and some of the cookies information that are installed on your device. Additionally, as you browse the Site, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We refer to this information automatically-collected as “Device Information.”

The Device Information is collected using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, you may always visit http://www.allaboutcookies.org.

- “Log files” track all the major actions occurring on the Site, and collect data including your browser type, ISP-Internet service provider, IP address, date/time stamps and referring or exit pages.

- Other items such as “tags,” “pixels”, and ”Web beacons” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including

  • Your name,
  • Billing address,
  • Shipping address,
  • Payment information in terms of debit/credit card numbers,
  • Email address,
  • and phone number.

This information is referred to be as “Order Information.”

“Personal Information” here in this Privacy Policy, we refer to both about ‘Device Information’ and ‘Order Information’.

How we protect your personal information?

We understand how much information security means to our customers. With this in mind, we will treat your information with the utmost care and take all appropriate steps to protect it. We will ensure all electronic information collected is subject to password protection on our platform.

How and why do we use your personal information?

We treat the Personal Information collected with the utmost care and take appropriate steps to protect it.

We use the Order Information is to process and fulfil any orders placed through the Site (including processing your payment information, arranging for deliveries/collection/shipping, and providing you with invoices and/or order confirmations). Additionally, this Order Information is also used to: Communicate with you; and screen orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with more associated information or advertising relating to our products or services.

We use the Device Information to help screen for potential risk and fraud (in particular, your IP address), and more to improve and optimize the Site performance (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

How long will we keep your personal information?

We will keep your personal information only for as long as necessary for each purpose we use it. This means we will keep your information after your visit to the Site or purchase any item, all the time we are working with you and for a period of 6 years after your last interaction with us (for accounting, tax reporting and record-keeping purposes). After this time, we will dispose of your information by deleting it from our platform.

Who do we share your personal information with?

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, our core platform is Shopify to power our online store--You may please read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--You may always read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As explained above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

What is Data Retention policy?

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

What are your rights over your personal information?

Your data protection rights. Under data protection law, you have rights including:

  • Your right to access - To request copies of your personal information we hold about you.
  • Your right to rectification - The correction of your personal information when incorrect, out of date or incomplete.
  • Your right to erasure - To request that we erase your personal information in certain circumstances.
  • Your right to restriction of processing – To restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – To object to processing of your personal information in certain circumstances.
  • Your right to data portability – To request that we transfer the information that you gave us to another organisation, or to you in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond. You can contact us to request to exercise your rights at any time as follows:

To ask for your information please contact us via email customerservice@fivespicesandco.com.

If we chose not to action your request, we will explain to you the reason for our refusal.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 Contacting the Regulator

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customerservice@fivespicesandco.com or by mail using the details provided below:

Alternatively, if you are unhappy with our response to any requests you have made to us regarding the use of your personal information, you have the right to lodge a complaint with the Information Commisioner’s Office. You can contact them by

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Phone: 0303 123 1113

Online: www.ico.org.uk/concerns (opens a new window, please note we cannot be responsible for content of external websites)